Shipping Policies

Shipping:

We ship worldwide. For Canada and USA buyers, shipping normally takes approximately 4-7 days to arrive. International customers need to email us for a quote as our website won't calculate shipping cost to countries outside Canada an USA at this time. Thank you for understanding.

We combine shipping to one address without additional cost. 

International buyers are responsible for any tax and duties in your countries.

 

Processing time:

All products are made to order. Please allow up to 4 weeks to process your order.

Buyers will be contacted if there is any delay.

 

Refund policy:

Our goal is to make all customers happy. We believe superb customer service is the key of success. Please contact us within 30 days after product is received if you have any issues.  We will try our best to resolve.  If buyer needs to return the product,  buyer is responsible for return shipping cost, and refund will be issued after the product is received at our address. We do not except exchange at this time.The Product needs to be shipped back in original box/gift box and in original condition.

Please email us at underherveil@hotmail.com for return enquiries.